Policies

Shipping

Fire & Flow currently ships within the United States. In-stock pieces normally ship within 5 business days or less. Shipping cost is calculated after the order based on the destination and confirmed with the customer before shipment. USPS or UPS may be used depending on destination, package size and cost. Tracking is provided after shipment.

Returns

Standard returns for non-custom pieces must be requested within 10 days of delivery. Please contact Fire & Flow before sending a piece back. For a standard discretionary return, the customer is responsible for arranging and paying return shipping. Returned glass should be securely packed and returned in its original condition.

Damage in Transit

If your order arrives damaged, please contact Fire & Flow within 5 days of delivery and include photographs of the item and packaging. For damage in transit, Fire & Flow will work with you on an appropriate replacement, repair or refund solution and will not require you to pay return shipping for a damaged item when a return is necessary.

Custom Work

Because custom and personalized pieces are made specifically for the customer, custom orders are final sale. If you are unhappy with a custom piece, please get in touch. We will talk through the issue and do our best to find a reasonable solution.

Privacy

Customer information is used only to process inquiries, reservations, orders and optional email updates. Fire & Flow does not publish customer information or studio/home address information.